Refund Policy

You can request a refund of any unused credit balance within 14 days of the payment date. Refunds are calculated at the price you paid per credit and returned in the currency of your original payment. The minimum purchase of 50 credits does not create a minimum refund: any unused amount can be returned.

An order in the awaiting payment state can be cancelled at no cost — simply do not send the transfer, or email us and we will cancel it. If you have already transferred the money and want to cancel before any work starts, we return the full amount.

Credits spent on a service are consumed when the work begins. If we have started but not finished, we refund the proportion of credits for work not yet performed. Completed deliverables — a listing report, a shortlist, an inspection report, a negotiation package — are not refundable, because the value is the analysis itself.

We return every credit spent, without asking questions, when:

Email us from the address on your account, stating your order reference and the credits concerned. We confirm within 3 business days. Bank transfer refunds are sent to the account the payment came from and normally arrive within 5–10 business days.

If your purchase used a promo code, the refund is based on the amount actually paid after the discount. A used first-order promo code cannot be reissued after a refund.